Terms and Conditions - Gardener Lewisham
Welcome to Gardener Lewisham. These Terms and Conditions outline the rules and regulations for the use of our services. By accessing or using our services, you agree to comply with and be bound by these terms.
1. Introduction
Gardener Lewisham provides professional gardening and landscaping services to residents and businesses in the Lewisham area. Our goal is to deliver high-quality services that meet our clients' needs and exceed their expectations. These terms govern your use of our services and establish the relationship between Gardener Lewisham and our clients.
2. Services Offered
We offer a wide range of gardening services, including but not limited to:
- Landscaping design and installation
- Regular garden maintenance
- Tree and shrub care
- Lawn mowing and trimming
- Planting and garden bed preparation
- Seasonal clean-ups
Each service is performed by our team of experienced and certified gardeners who ensure that all work meets our high standards of quality and professionalism.
3. Booking and Payment
3.1. Booking Process
To schedule a service, clients can contact us via phone, email, or our online booking system. Upon booking, clients will receive a confirmation outlining the service details, scheduled date, and time.
3.2. Payment Terms
Payments are required at the time of booking to secure the service slot. We accept various payment methods, including credit/debit cards, bank transfers, and cash payments. All payments are processed securely to ensure the safety of our clients' financial information.
3.3. Invoices
Clients will receive an invoice detailing the services provided, the cost breakdown, and the total amount due. Invoices are issued upon completion of the service and are payable within 14 days.
4. Cancellations and Refunds
4.1. Cancellation Policy
Clients may cancel or reschedule their service up to 48 hours before the scheduled appointment without incurring any fees. Cancellations made within 48 hours of the appointment may be subject to a cancellation fee equivalent to 50% of the service cost.
4.2. Refund Policy
Refunds are issued at the discretion of Gardener Lewisham. In cases where services are not rendered as agreed, clients may request a refund by contacting our customer service team within 7 days of the service date.
5. Responsibilities
Clients are responsible for ensuring that their garden areas are accessible and safe for our team to perform the required services. This includes securing pets, removing valuable or fragile items, and providing clear instructions regarding specific service requirements.
Gardener Lewisham is responsible for delivering services in a professional and timely manner. Our team will communicate any issues or delays that may arise during the service process.
6. Liability
While Gardener Lewisham strives to provide exceptional services, we are not liable for any indirect or consequential damages arising from our services. Our liability is limited to the total amount paid by the client for the specific service rendered.
Clients are encouraged to disclose any known hazards or specific conditions of their garden areas to help us deliver services safely and effectively.
7. Intellectual Property
All content provided by Gardener Lewisham, including written materials, designs, and images, are the intellectual property of Gardener Lewisham. Clients are prohibited from reproducing, distributing, or using our content without explicit written permission.
8. Privacy Policy
Gardener Lewisham is committed to protecting the privacy of our clients. We collect and use personal information solely for the purpose of delivering our services and managing client relationships. We do not share or sell personal information to third parties without consent, except as required by law.
Clients have the right to access, update, or request deletion of their personal information by contacting our privacy officer. We employ industry-standard security measures to safeguard client data against unauthorized access or breaches.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Lewisham.
10. Changes to Terms and Conditions
Gardener Lewisham reserves the right to modify or update these Terms and Conditions at any time without prior notice. Clients are encouraged to review the terms periodically to stay informed about any changes. Continued use of our services after modifications signifies acceptance of the updated terms.
11. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12. Entire Agreement
These Terms and Conditions constitute the entire agreement between Gardener Lewisham and our clients concerning the services provided. They supersede all prior agreements, understandings, and representations, whether oral or written.
13. Acknowledgment
By engaging our services, clients acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.